[Users] Re: How to deal with existing customers?

[Jonathan]

Hey, thanks for both the replies...

So, what is the relationship between SW-Soft and OpenVirtuozzo?  Like, 
for example, support?  Is this the same team of people, or a different 
team of folks, or what?  I'm thinking of adding OV to the product lineup 
(it's perfect for some of the implementations we are currently using 
some competing products for, and it would be great to leverage the same 
expertise accross both our OS and Comm channels), so I'm really curious 
about the support deal you guys laid out on the site.  A six hour 
response time and three incedents a month is perfect for what I'm 
thinking of.

We are partners, and do intend to keep on working with the commercial 
side of the business.  But it would be great to be able to lay the OV 
lineup underneath some of hosted services implementations (it's not a 
price point that makes sense for commercial Virtuozzo, but we're quite 
competent systems and application programmers, so it'd be pretty easy).  
Where does support come from, and how does it really compare?  P (to 
remain anonymous for those who don't know) and his team, or some Open 
Source team, or someone else?

Jonathan

Kirill Korotaev wrote:

> Jonathan,
>
> I would add to the reply from Kir (below) that:
> - Open virtuozzo is released publicly as a separate project to create 
> a community around VZ technologies, make the whole VZ project better 
> and bring the customers even more higher quality product. So the whole 
> strategy is aimed to provide better quality to the customers.
> - Open Virtuozzo is not the same and the differences are describid 
> e.g. on support page. Additionally, commercial VZ stability and 
> usability is much higher also, it have releases and much better tested.
>
> Kirill
>
>> Jonathan,
>>
>> Open Virtuozzo is not the same as Virtuozzo, it is just a subset of 
>> it. You can find the description of the differences 
>> http://openvirtuozzo.org/documentation/tech/virtuozzo/ or 
>> http://openvirtuozzo.org/support/.
>>
>> Basically, Open Virtuozzo is for hackers, while Virtuozzo is for 
>> businesses.
>> _______________________________________________
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>>
>
>